Privacy Policy

Last Updated: 28.08.2026

At Myndlace, we believe that technology should make care more connected without compromising people's privacy, dignity, or control over their information.

This Privacy Policy explains how Myndlace collects, uses, stores, shares, and protects personal information when you use our website, applications, platforms, products, and services.

By using Myndlace, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Myndlace is an AgeTech company building technology to make ageing and caregiving more connected, informed, and human.

In this Privacy Policy, “Myndlace,” “we,” “us,” or “our” refers to Myndlace and the relevant entity responsible for the processing of your personal information.

For privacy-related questions, you can contact us at:

Email: contact@myndlace.com

Address: 1 Ikejiunor Culdesac, Behind MTN Regional Office, Asaba, Delta State. Nigeria

2. Information We Collect

We collect information that helps us provide, improve, secure, and personalise our services.

Information you provide to us

Depending on how you use Myndlace, this may include:

• Name and contact information

• Email address and telephone number

• Account and login information

• Age or date of birth

• Location or general geographical information

• Information about your relationship to an older adult or care recipient

• Care preferences and relevant care information

• Information provided by caregivers or family members

• Communication and support requests

• Feedback, survey responses, and other information you voluntarily provide

• Information submitted when you join a waitlist, register for an event, or request a service

Care-related information

Some Myndlace services may involve information relating to an individual's wellbeing, care needs, health, or daily activities.

We treat information that may constitute sensitive or special-category personal data with additional care and only process it where there is an appropriate legal basis and where necessary for the service being provided.

We encourage users to share only information that is necessary for the relevant care purpose.

Information collected automatically

When you use our website or digital services, we may collect technical information such as:

• IP address

• Browser and device information

• Operating system

• Pages or features accessed

• Approximate location

• Date and time of access

• Usage and interaction information

• Cookies and similar technologies

3. How We Use Your Information

We may use personal information to:

• Create and manage your account

• Provide and operate Myndlace services

• Coordinate care-related activities

• Connect relevant users, families, caregivers, and service providers where appropriate

• Provide personalised information and recommendations

• Respond to questions and support requests

• Communicate with you about our services

• Process registrations, subscriptions, or payments

• Improve our products and user experience

• Develop and test new products and services

• Maintain the security and integrity of our systems

• Detect and prevent fraud, abuse, or unauthorised activity

• Comply with legal and regulatory obligations

• Conduct research and analysis using appropriately protected or de-identified information where permitted

• Send marketing communications where you have provided the required consent or where otherwise permitted by law

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected without an appropriate legal basis or additional notice where required.

4. AI and Automated Technology

Some Myndlace services may use artificial intelligence or automated technologies to provide information, assist with care coordination, identify relevant information, or improve the user experience.

AI-generated information is intended to support—not replace—human judgement, professional care, or medical advice.

Where AI is used in connection with care-related information, Myndlace will take appropriate measures to protect personal information and reduce the risk of inappropriate or unauthorised use.

We do not represent AI-generated outputs as a diagnosis or substitute for qualified medical or professional advice.

Where applicable law gives you rights relating to automated decision-making or profiling, you may exercise those rights as described in this Privacy Policy or by contacting us.

5. Legal Bases for Processing

Where applicable data-protection laws require a lawful basis for processing personal information, we may rely on one or more of the following:

• Consent — where you have given permission for a specific use of your information.

• Contract — where processing is necessary to provide a service you have requested.

• Legal obligation — where we are required to process information to comply with the law.

• Legitimate interests — where processing is necessary for legitimate business or operational purposes and those interests do not override your rights.

• Vital interests — where processing is necessary to protect someone's life or prevent serious harm.

• Other lawful bases permitted by applicable law.

Where we rely on consent, you may withdraw your consent at any time, subject to applicable legal requirements and limitations.

6. When We Share Information

We do not sell your personal information.

We may share information when necessary to operate Myndlace and provide our services, including with:

Service providers

We may use trusted third-party providers for services such as:

• Cloud hosting

• Data storage

• Authentication

• Communications

• Payments

• Analytics

• Customer support

• Security

• AI and technology infrastructure

These providers are expected to process information only for authorised purposes and subject to appropriate contractual and security safeguards.

Other users involved in care

Where a Myndlace service is specifically designed to facilitate care coordination, certain information may be shared with people you have authorised, such as a family member, caregiver, or other relevant care participant.

The information shared will depend on the service, permissions, and settings applicable to your account.

Legal and safety requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law or legal processes

• Protect the rights, safety, or property of Myndlace, our users, or others

• Investigate fraud, abuse, or security incidents

• Respond to lawful requests from competent authorities

7. Data Security

We take reasonable technical, organisational, and administrative measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include access controls, authentication, encryption where appropriate, secure infrastructure, monitoring, and internal policies and procedures.

However, no digital system or method of transmission can be guaranteed to be completely secure.

If we become aware of a personal-data breach that requires notification under applicable law, we will take the required steps to investigate, mitigate, and notify affected parties and/or relevant authorities where legally required.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide the services you requested

• Maintain business and financial records

• Resolve disputes

• Enforce agreements

• Meet legal, regulatory, accounting, or reporting requirements

• Protect the security and integrity of our services

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights including:

• The right to know whether we process your personal information

• The right to access your personal information

• The right to request correction of inaccurate information

• The right to request deletion of certain information

• The right to restrict certain processing

• The right to object to certain processing

• The right to withdraw consent

• The right to request portability of certain information

• The right to object to direct marketing

• Rights relating to certain automated decision-making or profiling

To exercise a privacy right, contact us using the details provided below.

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Myndlace services are not generally intended for children under the age required by applicable law to provide consent to the processing of their personal information.

We do not knowingly collect children's personal information except where appropriate and lawful, including where a parent, guardian, or authorised adult is involved.

If you believe a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep our website functioning

• Remember preferences

• Understand how visitors use our website

• Improve performance and user experience

• Measure the effectiveness of our communications and marketing

Where required by law, we will request consent before placing non-essential cookies or similar technologies on your device.

You may be able to manage cookies through your browser or our cookie-management tools.

12. International Data Transfers

Myndlace may use service providers or infrastructure located in countries other than the country in which you live.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data-protection laws to protect the information and ensure that the transfer has an appropriate legal basis and safeguards.

13. Third-Party Services and Links

Our services may contain links to third-party websites, applications, or services.

Myndlace is not responsible for the privacy practices of third parties that operate independently from us.

We encourage you to review the privacy policies of any third-party service before providing them with personal information.

14. Marketing Communications

Where permitted by law, we may send you information about Myndlace, including new products, services, events, research, or opportunities.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Service-related communications, such as account, security, or important operational notices, may still be sent when necessary.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make significant changes, we will take reasonable steps to notify users where required.

The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised.

16. Contact Us

If you have questions about this Privacy Policy, how Myndlace processes personal information, or wish to exercise a privacy right, please contact us:

Myndlace

Email: contact@myndlace.com

Address: 1 Ikejiunor Culdesac, Behind MTN Regional Office, Asaba, Delta State. Nigeria

We will respond to privacy requests within the timeframe required by applicable law.

17. Important Notice About Care and Medical Information

Myndlace is designed to support better coordination, communication, and access to information.

Unless explicitly stated otherwise for a particular service, Myndlace is not a hospital, clinic, emergency service, or substitute for a qualified healthcare professional.

Information provided through Myndlace, including information generated or assisted by AI, should not be relied upon as a substitute for professional medical diagnosis, treatment, or emergency care.

If you believe someone is experiencing a medical emergency, contact the appropriate emergency or healthcare service immediately.

Your privacy is part of how we design Myndlace, not an afterthought.